How We Turned Legacy Systems into a Competitive Advantage: The TK Elevator Case

When a global giant needs to modernize decades of technology without disrupting operations in 100+ countries

For technology leaders, few scenarios are more challenging than managing the evolution of mission-critical systems in a global operation. TK Elevator (TKE), a global reference in vertical mobility solutions, faced exactly this dilemma: how to maintain and evolve legacy systems built over decades, operating across multiple generations of technology, without compromising operational continuity?

The Strategic Challenge: Beyond Traditional Maintenance

The complexity was not limited to technology alone, but to the systemic interdependencies that support operations in more than 100 countries. Front-office and back-office systems that evolved organically over time created a hybrid architecture that, while functional, required a sophisticated approach to ensure evolution without disruption.

The real challenge was clear: transform technical complexity into a sustainable competitive advantage.

The Strategy: A Long-Term Technology Partnership

Since 2010, we have established a model with TKE that goes beyond traditional outsourcing. Our approach combines proactive system support with continuous evolution, creating a technology ecosystem that not only keeps systems running, but turns them into catalysts for growth.

Structured Services Architecture:

• Multilayer Support (N1, N2, N3): Full coverage from operational incidents to complex solution engineering
• Agile Evolution Packages: Continuous improvements delivered through Scrum methodologies, ensuring fast delivery and incremental value
• Financial Optimization Projects: Initiatives focused on maximizing ROI through OPEX and CAPEX optimization

Results That Redefine a Technology Partnership

Fifteen years of strategic partnership have delivered:

• 13,000 hours per year of specialized dedication
• SLA above 90%, a benchmark of operational excellence
• System integration ensuring secure, centralized, real-time databases

But the true differentiator goes beyond the numbers. It lies in the ability to anticipate needs and turn technical challenges into opportunities for innovation.

The Differentiator: A Strategic Partnership DNA

Our approach goes far beyond traditional service delivery. We developed deep knowledge of TKE’s business, allowing us to act as a natural extension of its technology team. This synergy leads to more accurate decisions, more efficient implementations, and, most importantly, technology evolution aligned with strategic business objectives.

For C-level leaders facing similar challenges in modernizing critical systems, our experience with TKE shows that it is possible to maintain operational stability while building the organization’s digital future.

Digital evolution does not happen by chance. It is the result of strategic partnership, long-term vision, and flawless execution.